Trademark 24/7 –
Products designed to provide access to your funds wherever you are, whenever you need them!
TRADEMARK ONLINE (online account access) –
Access your accounts from any Internet accessible device – anywhere, anytime. Our secure platform gives you the convenience of accessing your accounts visually to check balances, make transfers and pay bills. Our bill pay service allows you to pay your bills online and without ever having to write a check or put a stamp on an envelope. And you can track your payments because each one is listed on your Trademark Online account with the amount of the payment and the date it was mailed to the merchant. Once you have signed-up for this service, you’ll wonder how you ever got along without it!
Here’s how you will log into Trademark Online.
- Go to www.trademarkfcu.org.
- Use your current user name and password the first time you log in.
- Once logged in, you will be asked to change your username and password.
- User names must be at least 6 characters long and may not be your account number.
- New password requirements are between 8 –16 characters with upper and lower case letters with a number and special character.
- Once your user name and password is changed, you’re ready to go!
Trademark Online’s new features:
- Online check ordering
- Create recurring transfers and payments
- Set up email alerts
- Elect for electronic notices
- Make and view stop payments
- Open new accounts and more!
NEW TRADEMARK ONLINE MEMBERS: Simply click the Enroll button on our website to get started.
TRADEMARK MOBILE (online account access) –
New Upgrade Available!
One of the sweetest services we offer, is Trademark Mobile! It is an easy and secure way for you to keep track of your accounts when you are on the go with your smartphones or with an iPad or tablet. You will be able to see account balances, account history, make transfers within your account and to other Members, as well as make remote check deposits. If your device is fingerprint enabled, you can elect to use your fingerprint to gain access.
Make sure to check out the newest services:
Bill Pay – Pay bills anytime, anywhere with this new, easy to use feature.
Send Money – Send cash to anyone simply and securely by using a mobile phone number or email address.
Personal Finance Manager – Categorize and track your expenses throughout the month Also create budgets, set monthly limits and choose the account you want them to come out of and track them through this feature.
To sign up:
- Download the Trademark Mobile app from the App Store or Google Play.
- Log in with your Trademark Online username and password.
TRADEMARK AUDIO (telephone access) –
We have upgraded Trademark Audio to better serve you! Below, please see a list of commands and prompts to follow:
Call 512-3805 or 800-870-5506
From the Main Menu
PRESS 1 For balances
PRESS 2 For inquiries
PRESS 3 For statement information
PRESS 4 For transactions
PRESS 5 For a different account
PRESS 6 For changing your PIN
1-1 For share balances, press ONE
1-2 For checking balances, press TWO
1-3 For certificate balances, press THREE
1– 4 For loan balances and payoff amount, press FOUR
2-1 For checking inquiries, press ONE
2-2 For savings inquiries, press TWO
2-3 For loan inquiries, press THREE
2-4 For certificate inquiries, press FOUR
2-5 For IRA inquiries, press FIVE
2-6 For list of hold, press SIX
2-7 Year to date totals & other tax info, press THREE
3-1 Last few transactions on a sub account, press ONE
3-2 Inquire that a specific check has cleared, press TWO
3-3 Inquire that last few checks cleared, press THREE
3-4 For dividends earned & interest paid, press FOUR
4-1 For share to share transfer, press ONE
4-2 To make a loan payment from share, press TWO
4-3 For loan advance to share, press THREE
4– 4 To make a credit card payment from shares press FOUR
4– 5 To request a check by mail FIVE
5 For a different account, press FIVE
Change Your PIN
6 To change your PIN
For ALL Categories
- To repeat these choices, press #
- To return to the previous menu, press *
- To return to the opening menu, press **
For a full list of commands, click here
The Visa® symbol is recognized worldwide for its convenience and availability to its Members. By utilizing your Visa Check Card (debit) card, you have easy access to your funds for making purchases wherever your journeys take you. And all this convenience can be tied to your savings or checking account, depending on how you prefer to have your account set-up. Click here to apply for your Trademark debit card or here to see a list of surcharge-free ATM locations or here for a list of of store locations with surcharge-free ATM access.
CHANGE YOUR DEBIT CARD PIN:
PLEASE NOTE: Call must originate from a phone number that matches what we have for you on file.
Introducing Chip Card Technology
Trademark Federal Credit Union now has chip-based technology for its debit cards! As chip technology will soon become the security standard in the U.S., many merchants are beginning to accept chip cards and we want you to be ready. You’ll enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against counterfeit and fraud.
Easy to Use
Use your personal chip card to make transactions at the same places you do today. For merchants who have chip-enabled terminals, insert your card and approve your purchase. Otherwise, swipe your card as you normally would.
Added layer of security
The new chip on your card provides additional security when used at a chip-enabled terminal. Data stored on the chip is more difficult to counterfeit.
Chip-enabled terminals are coming to stores throughout the U.S. so you’ll be ready to use your card when you see the new terminals. You’ll enjoy greater acceptance when traveling as chip cards are common in over 130 countries around the world, including Canada, Mexico and the United Kingdom.
No extra cost
Making a purchase at a chip-enabled terminal:
Insert and leave your card in the chip-enabled terminal.
Approve the transaction as you normally would with either a signature or a PIN number
Remove your card once the transaction is complete.
DeposZip® & DeposZip MobileTM
Our remote check deposit service really expands our reach. You no longer need to find a branch or wait on the mail – just deposit remotely through your Trademark Online desktop or Mobile app version!
Shared Branching allows you to use partner credit union locations to complete basic transactions. In person transactions become more convenient for Members who are not near a branch or who are traveling. You can make deposits, loan payments, transfer funds and take money out just as if you were in a Trademark Branch.
The partner credit unions can be found at https://co-opcreditunions.org/locator/.
For updated instructions or sign-up forms for our services – click here!