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Privacy

PRIVACY NOTICE AND DISCLOSURE
Trademark Federal Credit Union is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our Members. Under federal law, we are required to give you this Privacy Policy. It describes our credit union’s privacy policy and practices concerning the personal information we collect and disclose about our Members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union. These practices are followed by the credit union.

INFORMATION WE COLLECT ABOUT YOU
We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications and other forms
  • Information about your transactions with us
  • Information we receive from a consumer reporting agency
  • Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

INFORMATION WE DISCLOSE
We do not disclose any nonpublic personal information about our members or former members to anyone, except as permitted by law.

DISCLOSURE OF INFORMATION ABOUT FORMER MEMBERS
If you terminate your membership with Trademark Federal Credit Union we will not share information we have collected about you, except as may be permitted or required by law.

HOW WE PROTECT YOUR INFORMATION
We restrict access to nonpublic personal information about you to persons who need to know that personal information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with Federal Regulations to guard your nonpublic personal information.

WHAT MEMBERS CAN DO TO HELP
Trademark Federal Credit Union is committed to protecting the privacy of its Members. Members can help by following these simple guidelines:

  • Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords. Never keep your PIN with your card, which can provide free access to accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
  • Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.

If after reading this Privacy Policy you have questions, please contact us at: MemberServices@Trademarkfcu.org.


Website Privacy

EMAIL COMMUNICATION SECURITY
Unsecured E-mail and the Feedback section of the website are not secure methods of contact. You should never provide information that is sensitive or confidential, such as your social security number, account number, or PIN, through those channels. To send a secure communication, please navigate to the Contact Us tab and select Secure Email. You will be directed to our secure e-mail portal. You will need the e-mail address of the Trademark employee or department you are attempting to contact. If you have not previously registered for the secure e-mail service, you will need to click the Register button and follow the instructions on the screen.

COOKIES
A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Cookies may contain a variety of information, from a simple count of how often you visit a website, to information which allows customization of a website for your use. Trademark Federal Credit Union uses cookies to store the session identifier and to store session information.

THIRD PARTY LINKS
Trademark Federal Credit Union provides links to other websites to connect our Members with sites that may be of value to them. These other websites are not operated by Trademark and we are not responsible for the content or availability of these other linked sites. Please remember that when you leave our website, our Privacy Policy is no longer in effect. Once you visit another website, your web privacy and security is defined by that website’s own policies. When accessing any third party content, Trademark encourages you to review the privacy policy and security offered on that site before providing any personal information. Trademark Federal Credit Union does not guarantee or assume liability for any third party product or service obtained through our website. We do not represent either the third party or you if you enter into a transaction. Please contact us if you have any questions regarding our third party links.

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